SmallBizGenius Analysis
Volcom, a retailer of clothing and accessories, faces criticism regarding its customer service and product quality, despite some customers praising its designs and occasional positive experiences. Online order fulfillment and returns processes are major pain points for many customers.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.0/10A significant number of reviewers report negative experiences with Volcom's customer service, citing unresponsiveness, unhelpful support staff, and difficulty resolving issues. Many customers mention receiving automated responses or being ignored altogether when attempting to address order problems or product defects.
45 reviews mention thisProduct Quality
4.0/10Several reviewers express disappointment with the quality of Volcom's products, particularly jeans and snowboarding gear. Complaints include premature ripping, tearing, and general lack of durability, with some customers noting a decline in quality compared to past purchases.
28 reviews mention thisShipping & Delivery
3.5/10Many reviewers report issues with Volcom's shipping and delivery processes, including significant delays, lack of communication about order status, and orders not being fulfilled. Some customers also mention missing items or incorrect orders being shipped.
30 reviews mention thisReturns & Refunds
2.5/10A recurring theme in the reviews is difficulty with Volcom's returns and refunds process. Customers report challenges in obtaining refunds for returned items, issues with return shipping labels, and overall frustration with the process.
25 reviews mention thisWebsite Experience
5.0/10Some reviewers mention a poor website experience, citing slow loading times, lack of product information, and difficulty navigating the site.
5 reviews mention thisPros & Cons
What Customers Love
"Over all a good site and brand"
"I had trouble navigating the return policy and the customer service team were very quick and helpful."
"Volcom has some of the best deals around for the best quality clothes love the hats, the most comfortable clothing!! And shipping is always on point! And they have a reward program, where you can build points and get free clothing, and even a birthday present!!!"
"Volcom is 5star!: I feel bad for the people who had a bad experience with volcom.. but to be honest.. i orderd many times on their website and everything is quick, excellent quality and always spot on."
"Great product!: I ordered a pair of snowboarding gloves, the delivery was quick and they were as they look in the pictures. It's a great product, when I tried on the slopes my hands were warm and dry the whole time."
Common Complaints
"Beware of Volcom. They offered me a special deal to buy two wallets for $50. When I received the package, only one was correct; the other was incorrect. I emailed them and received a non-human response."
"I placed an order on Feb 1 . It is the 10th . My item has not shipped. I have sent 4 emails . I have even tried to phone but the volcom.canada phone line is not accepting calls. If I had to guess this company is going bancrupt . There is 0 custoner service . Don't shop here ."
"Bought a Volcom iconic hoodie a year ago and it has completely just fallen apart. I only wore it snowboarding and customer service said that they would do something if it was purchased online. I’m like it was purchased online they were like yeah there’s nothing we can do about it sorry so wanted to get on here and make sure everyone knows that Volcom is a terrible company to buy from."
"I was not given a refund for the item that I returned. I bought a shirt in July 2024 and returned it in August 2024. In September 2024 I received an email that there was a delay in the returned item. I did not received any update from them since last year. Now(June 2025) I sent an email to ask about the refund but unfortunately they said they could not give a refund because they haven't received the item that I received and they said that they could refund me because the purchased was from last year. A company that doesn't refund. They will just take your money. I will not buy any Volcom brand anymore."
"I ordered 2 pairs of jeans from their website, both pairs being size 30x30. One of the pairs they sent was size 28x30 and don't fit at all."
Common Questions About Volcom
Answers derived from customer review patterns
Is Volcom legit and trustworthy?
While Volcom is a real company selling clothing and accessories, these reviews suggest caution when ordering online. Many customers report issues with order fulfillment, shipping delays, and unresponsive customer service, indicating a lack of reliability in their online operations. While some customers have positive experiences, the high volume of negative reviews raises concerns about the consistency and trustworthiness of Volcom's online services. Customers should carefully consider these factors before making a purchase.
Based on 45 reviewsDoes Volcom have good customer service?
Based on the reviews, Volcom's customer service is a significant area of concern. A large number of reviewers report negative experiences, citing unresponsiveness, unhelpful support staff, and difficulty resolving issues. Many customers mention receiving automated responses or being ignored altogether when attempting to address order problems or product defects. While a few reviewers report positive interactions, the overwhelming sentiment suggests that Volcom's customer service is generally poor.
Based on 45 reviewsIs Volcom worth it for small business?
For small businesses considering Volcom for bulk purchases or collaborations, these reviews suggest caution. The inconsistent customer service, product quality issues, and fulfillment problems reported by numerous customers could pose risks to a small business's reputation and operations. While Volcom's brand image and designs may be appealing, the potential for negative experiences and unreliable service makes it a risky choice. Small businesses should thoroughly vet Volcom's capabilities and consider alternative suppliers with more consistent and reliable service.
Based on 45 reviewsWhat is Volcom's return policy like?
Volcom's official return policy may offer a certain timeframe for returns, but the reviews suggest that the actual process is often problematic. Many customers report difficulties in obtaining refunds for returned items, issues with return shipping labels, and overall frustration with the process. Some reviewers claim that their returns were not fully accounted for, resulting in financial losses. The negative experiences surrounding returns and refunds indicate that Volcom's return policy may not be as customer-friendly as it appears on paper.
Based on 25 reviewsWhy are Volcom orders delayed?
Many reviewers report significant delays in receiving their Volcom orders. While Volcom may cite reasons such as increased order volume or COVID-related disruptions, the frequency of these complaints suggests underlying issues with their fulfillment processes. Customers report a lack of communication about order status and difficulty obtaining updates from customer service. The delays appear to be a recurring problem, impacting customer satisfaction and trust in the brand.
Based on 30 reviewsLooking for Something Different?
Compare Volcom against 522 similar lifestyle & perks options.
View Alternatives